Information We Collect

When you order outdoor gear or browse our store, we collect necessary personal details to process and deliver your order, including:

• Contact Information: Full name, phone number, and email address.
• Delivery Details: Complete shipping address, district, and postal code for dispatch across Bangladesh.
• Order Records: Items purchased (e.g., backpacks, tents, shoes), order value, and delivery tracking data.

How We Use Your Data

We strictly use your information for legitimate e-commerce operations:

• Fulfilling and delivering your gear through verified courier partners across all 64 districts.
• Sending SMS/email order confirmations, invoice receipts, and live delivery updates.
• Processing warranty claims, product size exchanges, and customer support queries.
• Preventing fraudulent orders and securing payment transactions.

Data Sharing & Courier Services

We do NOT sell, rent, or trade your personal information to third parties.

We only share your delivery name, address, and contact number with reputable logistics and courier partners (such as Steadfast, RedX, or Pathao) solely for successful package delivery to your doorstep.

Payment Security & Protection

Your digital transactions are handled via encrypted and certified payment gateways:

Whether paying via bKash, Nagad, Rocket, or credit/debit cards, Four Seasons BD does not store your PIN, OTP, or credit card numbers on our internal servers. For Cash on Delivery (COD), payment is handed directly to the courier agent upon receiving your order.

Cookies & Store Experience

Our website utilizes standard browser cookies to remember items in your shopping cart, save your preferences, and improve your overall navigation experience. You can disable cookies at any time via your browser settings.

Your Rights & Privacy Inquiries

You have the right to request access to the personal data we hold about you, update inaccurate information, or request account data deletion.

For any privacy inquiries or data requests, please contact our support team at info@fourseasonsbd.com.