7-Day Return & Exchange Window

You have 7 days from the date of parcel delivery to request a size replacement or return for any eligible item purchased from Four Seasons BD.

To qualify for a return or replacement, items must be in their original, unused condition, with all tags attached, included accessories intact, and in the original manufacturer packaging.

Eligible Reasons for Return & Replacement

• Size/Fit Issues: Footwear (All Weather Shoes, Aqua Shoes), Mountain Bike Shorts, or Backpack fit adjustments.
• Manufacturing Defect: Faulty zippers, torn seams, broken tent poles, sensor headlamp malfunction, or waterproof seal leakage.
• Incorrect Product Delivered: Received a different color, capacity (e.g., 35L instead of 55L), or wrong model.
• Transit Damage: Package arrived visibly crushed, pierced, or broken during courier transit.

Non-Returnable Items & Conditions

Returns will not be accepted under the following conditions:

• Gear that has been used outdoors (muddy soles, cooked-in pots, pitched tents with dirt/scratches).
• Items missing original brand tags, serial tags, manuals, or carrying cases.
• Memory Foam Travel Neck Pillows that have been unsealed and used (for hygiene reasons).
• Damage resulting from misuse, overloading backpacks beyond capacity, or improper maintenance.

How to Request an Exchange or Return

Refund Timelines & Payment Methods

Once the returned item passes our quality inspection (within 48 hours of warehouse arrival), refunds are issued as follows:

• bKash / Nagad / Rocket: Processed within 2 to 4 business days.
• Debit / Credit Cards: Processed within 5 to 7 banking days (depending on your issuing bank).
• Cash on Delivery (COD) Orders: Refunded via customer’s nominated bKash or Nagad wallet number.
• Delivery Charges: Shipping fees are non-refundable unless the return is due to our error or a damaged product.